10-Day Vehicle Return Policy

                                                                                                      Crown Motor Group

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At Crown Motor Group, your confidence and peace of mind are important to us. We understand that purchasing a vehicle online requires trust. That's why qualifying vehicle purchases are covered by our 10-Day Vehicle Return Policy, subject to the terms and conditions below.

This policy is provided in addition to, and does not affect, any statutory rights you may have under applicable UK consumer law.

1. Eligibility Requirements

This policy applies to qualifying pre-owned cars, 4x4s, vans and motorhomes purchased remotely from Crown Motor Group and delivered using our approved transport network.

To qualify for a return under this policy, the vehicle must be returned in substantially the same condition in which it was delivered, allowing for reasonable inspection and use during the evaluation period.

The vehicle must not have been modified, altered, damaged or involved in an accident after delivery. All documentation, keys, accessories and other items supplied with the vehicle must also be returned.

2. 10-Day Return Period

The 10-day return period begins on the date the vehicle is delivered to the customer's agreed delivery address.

If you wish to return the vehicle, you must notify Crown Motor Group in writing within 10 calendar days of delivery.

Customers should take reasonable care of the vehicle during this period and should not use it beyond what is reasonably necessary to inspect and evaluate it.

Any excessive mileage, damage, abnormal wear or reduction in value caused by unnecessary use may be taken into consideration where permitted by applicable law and the terms of the Purchase Agreement.

3. How to Request a Return

To request a return, contact Crown Motor Group within the applicable return period using the contact details provided in your Purchase Agreement or by emailing:

sales@crownmotorgroup.co.uk

Please provide your name, vehicle details and purchase reference.

Once your request has been received, our team will provide instructions regarding the return or collection of the vehicle.

Customers should not independently arrange transportation unless specifically authorised by Crown Motor Group.

4. Vehicle Collection & Inspection

Where the return qualifies under this policy, Crown Motor Group will arrange collection of the vehicle using an approved transport provider.

Once the vehicle has been returned, it may be inspected to confirm its condition, mileage and completeness.

The inspection may include the vehicle's mechanical condition, bodywork, interior, tyres, wheels, supplied accessories, keys and documentation.

Any damage, missing items, unauthorised modifications or unreasonable use occurring after delivery may affect the amount refunded where permitted by law.

5. Refunds

Once the return has been accepted and the vehicle has been received and assessed, any refund due will be processed in accordance with the applicable Purchase Agreement, this Return Policy and UK law.

Where applicable, the refund will normally be made using the same payment method used for the original purchase.

We aim to process eligible refunds promptly following completion of the return process.

6. Exceptions

Our voluntary 10-Day Vehicle Return Policy may not apply where:

• The vehicle has been damaged, modified or materially altered after delivery.

• The vehicle has been involved in an accident or other incident after delivery.

• Significant parts, accessories, keys or documentation supplied with the vehicle are missing.

• The vehicle has been used in a way that materially reduces its value beyond reasonable inspection and evaluation.

• The vehicle was purchased under circumstances specifically excluded in the Purchase Agreement or applicable terms.

Nothing in these exclusions is intended to restrict any rights or remedies that cannot legally be excluded under UK consumer law.

7. Your Statutory Rights

This 10-Day Vehicle Return Policy is an additional commercial policy offered by Crown Motor Group.

It does not replace, restrict or exclude any statutory rights you may have under applicable UK law, including rights relating to vehicles that are faulty, misdescribed or otherwise fail to meet applicable legal requirements.

8. Governing Law

These terms are governed by the applicable laws of the United Kingdom, subject to the specific jurisdiction applicable to the transaction and any mandatory consumer protections.

Crown Motor Group
Quality Vehicles. Trusted Service. Delivered Across the UK.